Terms of Service

Last updated: June 16, 2026

1. Who we are and definitions

"orderdm.ai", "we", "our", and "us" refer to [your registered business name], which operates the website at orderdm.ai and provides the services described below. "You" or "Client" means the individual or business that uses the website or engages our services. "Services" means our AI chatbot setup and operation, website design and development, and related maintenance and support. "Order" means the specific scope, fees, and terms you agree to when you sign up (for example by email, a booking form, an order form, or a statement of work).

2. The services

We set up and operate an AI chatbot that connects to your messaging channels (such as Instagram), and we can design, build, and maintain a website for you. The exact deliverables, timelines, and fees for your engagement are set out in your Order, which forms part of these Terms. If your Order conflicts with these Terms, the Order controls for that engagement.

3. Eligibility and authority

You must be at least 18 years old and able to enter into a binding contract. If you accept these Terms on behalf of a business, you confirm that you are authorised to bind that business, and "you" includes that business.

4. Free trial

• The free trial runs 14 days from the day your chatbot goes live.
• No credit card or payment is required during the trial.
• We may decline or end a trial at our discretion (for example, for businesses outside the verticals we serve, or for misuse).
• If you do not continue to a paid plan after the trial, we disconnect from your channels and delete your training data within a reasonable period.

5. Fees, billing, and taxes

• After the trial, fees are agreed in your Order. We do not publish fixed tiers — a plan is sized to your messaging volume and scope.
• Any one-time setup fee is charged after you approve the build. Monthly service fees are billed in advance.
• Payments are processed by a third-party payment processor (for example, Stripe). We do not store your full card details. No charges are made during the free trial.
• Fees are exclusive of taxes; you are responsible for any applicable sales, use, or similar taxes.
• If a payment fails, we may retry for up to 7 days and suspend the Services until it is resolved.

6. Refunds

• Website build setup fees: 30-day money-back guarantee if you are not satisfied with the design.
• Chatbot setup fees: non-refundable once the bot is deployed (you have already had the free trial).
• Monthly service fees: non-refundable, but you can cancel at any time and no future fees will be charged.

7. Term and cancellation

Paid service is month-to-month unless your Order says otherwise. You may cancel at any time by emailing orderdm.ai@gmail.com (or from your dashboard, if provided). On cancellation we disconnect cleanly, make your training data available for export on request, and charge no cancellation fee. We may suspend or terminate the Services if you materially breach these Terms, fail to pay, or use the Services unlawfully.

8. Your responsibilities and acceptable use

You are responsible for the accounts, content, and instructions you give us, and for the messages the chatbot sends on your behalf. You agree that you will not, and will not allow others to:

• use the Services for any unlawful, deceptive, or harmful purpose, or to send spam or unsolicited messages;
• violate the terms or policies of Instagram, Meta, WhatsApp, Google, or any other platform we connect to;
• message people without the consent required by applicable law (for example, anti-spam and consumer-protection rules);
• provide content that is infringing, defamatory, or that you do not have the rights to use; or
• attempt to disrupt, reverse-engineer, or gain unauthorised access to the Services.

You are responsible for obtaining and maintaining the platform accounts and permissions the Services require, and for complying with the laws that apply to your business and your customers.

9. Your content and data

You grant us the rights needed to use your content, branding, and data solely to provide and improve the Services for you. You keep ownership of your content. Our handling of personal data is described in our Privacy Policy. Where we process personal data of your customers, we do so as your processor under your instructions.

10. Intellectual property

• You own the content you provide (your branding, copy, photos, and customer data).
• We retain all rights in the underlying technology, prompts, templates, and frameworks we develop, including improvements made while delivering the Services.
• Website code we deliver is licensed to you for use on the domain we deploy it to, conditioned on your payment of applicable fees.

11. Third-party platforms and AI

The Services rely on third parties (such as Instagram/Meta, Google, and our AI and payment providers). We are not responsible for those services, their availability, or their terms, which you are responsible for accepting where required. The AI chatbot generates responses automatically and can make mistakes; its output is not professional advice. You are responsible for reviewing how it is configured and for the messages it sends, and a human can take over at any time.

12. Disclaimers

The website and Services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not guarantee any specific result, sales figure, response time, or uninterrupted or error-free operation. Any figures or examples on our website are illustrative, not promises.

13. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim relating to the website or Services is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

14. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and reasonable costs arising out of your content, your use of the Services, your violation of these Terms, or your violation of any law or third-party platform's terms.

15. Changes to the Services or these Terms

We may update the Services and these Terms from time to time. For material changes to these Terms, we will update the "last updated" date above and notify active clients at least 30 days before they take effect where reasonably possible. Continuing to use the Services after changes take effect means you accept the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of [U.S. state — to be set on entity registration, e.g. the State of Delaware], without regard to conflict-of-laws rules, and the courts located there will have jurisdiction, unless your Order says otherwise. Before filing a claim, you agree to first contact us so we can try to resolve it informally.

17. General

These Terms and your Order are the entire agreement between us regarding the Services and supersede prior discussions. If any provision is found unenforceable, the rest remains in effect. We may assign these Terms in connection with a merger, acquisition, or sale of assets. Our failure to enforce a provision is not a waiver. Neither party is liable for delays caused by events beyond its reasonable control (force majeure). Notices may be sent by email to the addresses on file.

18. Contact

Questions about these Terms: legal@orderdm.ai.