Use cases

The agent in action.

Everyday moments where orderdm.ai turns a comment or DM into a finished order: question answered, size and price sorted, everything filed in your app. All by itself.

Instagram DM · AI autopilot

From DM to order, automatically.

Your agent chats, takes the order, files it in your app and pings you the moment it’s in.

1Chat
9:41
‹
s
store Replies instantly
price?
“Sky Lan” is €49.90. We have it in sizes M, L and XL. 💙
I’ll take an L
Great! 🙂 Just send your full name, address and phone number. It ships today.
Sophie Walsh, 14 Linden Lane, Dublin, 087 123 4567
Order received! 🎉 Sky Lan in L, €49.90, shipping to 14 Linden Lane, Dublin, phone 087 123 4567. Track your order here: app.orderdmai.com/t/7K2M9X 🖤
+ Message… Send
2In the app
9:41
orderDM.ai
Log out
Search order, customer, product…
All New Shipped Delivered Cancelled
#CustomerProductTotal
#7K2M9X Sophie Walsh Sky Lan · L 49.90EUR
#Q3W8ED Lena Weber Linen shirt · M 34.90EUR
#A2GB5A Clara Rossi Denim jacket · L 59.90EUR
#8WU6JA Mia Jansen Knit dress · S 42.90EUR
#TW73E2 Chloe Martin Satin blouse · M 32.90EUR
?
Orders
Products
Analytics
Settings
3Notified
9:41
Saturday 14 June
9:41
orderdm.ainow
New order 🎉
Sky Lan · Size L · €49.90 · Sophie Walsh

It all happens in seconds, 24/7: no retyping, and no missed orders while you sleep or chat with another customer. Reply in < 30s

From comment to order

A comment on your post, a reply in their DMs.

The moment a customer comments on your post, the agent replies publicly and DMs them the price and sizes. All in a few seconds.

1Post
9:41
store Dublin
Satin Slip Dress
248 likes
storeSatin Slip Dress 🤍
emma_xoprice
storeSent you the price in DMs 💌
lana.kprice
storewe’ve sent you a DM
mia___😍😍😍
storeIt’s all in your DMs 🙌
Add a comment… Post
2DM
9:41
‹
E
emma_xo Active now
TODAY
Hey emma! 💚 Saw your comment on the Satin Slip Dress. It’s €45.90 and we have it in S, M and L.
L pls
+ Message… Send

Up to 21× more likely to turn an enquiry into a serious buyer when you reply within 5 minutes, instead of leaving comments sitting for hours. Auto-DM in 2s

Tone of voice

Same answer, in your voice.

Pick a tone
9:41
‹
S
shop Active now
TODAY
Satin Slip Dress
how much is this?
Hey! 💛 It’s €45.90, and we’ve got S, M and L.🛒 Order
Seen · now
Hello. The dress is EUR 45.90 and it is available in sizes S, M and L.🛒 Order
Seen · now
+ Message… Send
1Greeting
Hey! 💛↔Hello
2Price
€↔EUR
3Wording
it’s↔it is
Common questions (FAQ)

Repeat questions? No longer your job.

Any question, any answer. Write it once, and the agent answers for you.

9:41
‹
S
shop Active now
TODAY
can I return it if it doesn’t fit? 🙈
Of course 💛 You can exchange or return it within 14 days of delivery.
Seen · now
+ Message… Send
Right on your phone

New order? You’ll know instantly.

Your phone pings you for every new order. And if a question stumps the agent, it lets you know, so you can take over the chat in one tap.

🎉New order ⏰Unanswered
9:41
Saturday 14 June
9:41
orderdm.ainow
New order 🎉
Satin Slip Dress · L · €45.90 · Emma
orderdm.ai3m ago
DM waiting ⏰
Customer waiting 15 min. Open the chat, don’t miss it.
APP FEATURES

Everything the app does

All in one place, ready for your Instagram shop. You choose what’s switched on, the agent does the rest.

Automatic replies

04

You choose what the agent does

Switch the agent on for DMs, comment replies, or both, with a single toggle, plus a mode for business or creator accounts. Turn something off and that section tucks itself away, but your data stays put.

Choose how your agent sounds

Friendly (the default) or professional. Only the tone changes. Prices, sizes, stock and FAQs work exactly the same.

Story reply? The agent knows the product

Link a story to a product from your catalogue. When a customer replies to that story, the agent knows straight away which product they mean and guides them towards an order.

When the agent doesn’t know, you take over

If a customer asks something the agent doesn’t know, it won’t make things up. It hands the chat to you and lets you know, with the full history. You reply in one tap, whenever suits you.

Orders and delivery

04

Orders in DMs or on your website

The agent collects the name, address and phone number and puts the order together itself, or sends the customer straight to your website with a button for that exact product. The price can come with an “Order” button too: switch it on whenever you like.

A ready-made form for your Instagram bio

Drop the ready-made /s/ link into your Instagram bio. The customer fills in their name, address and what they want, and the order reaches the agent already sorted. No retyping.

Shipment tracking

Add the tracking number to each order, and your customer can follow the parcel on a tracking page.

New order? You know instantly

The moment an order comes in, you get a push notification on your phone. It also tells you when a message has gone unanswered, so nothing slips past you.

Comments and campaigns

02

From comment to DM

Set a keyword or emoji. As soon as a customer comments it under a post, the agent replies publicly and carries on the conversation in DMs. It rotates up to three versions of the public reply, and you choose whether it runs on all your posts or only selected ones.

Sale on? Tell every customer at once.

Got a discount or a new collection? The agent DMs it to customers who’ve been in touch recently, all at the same time.

Content and management

03

Answers you set yourself

Add questions and their exact answers: delivery, returns, payment, opening hours. The agent replies exactly the way you set it, no guesswork.

All your products in one place

Add, edit and remove the products the agent offers. For each one, enter sizes, stock per size and a link, and connect stories to the right product.

Let your team pitch in

Invite teammates by email and assign roles: owner or staff. More hands on the orders, each with their own access.

Want this on your Instagram?

Start with a free trial of 15 days or 1,000 messages. No card, no contract. We build the agent, connect it to your DMs, and you watch comments turn into orders. Check your price upfront with the calculator.

Get my 15 days free → Book a call